Support
Customer Care Hours:
TEL: +372-60 300 00
info@gatorzoutlet.com
Monday - Friday: 10.00 to 12.00 / 13.00 to 16.00 (EEST)
Closed Saturday - Sunday
Open between: Mon - Fri 10.00 - 16.00
Please call before visit.
Warranty and Replacements:
From the date of purchase and with receipt, GATORZ provides a two year warranty for aluminum sunglasses. This warranty covers breakage and defects due to material and/or workmanship. GATORZ will repair or replace any current style that is deemed to possess a manufacturer’s defect. Scratched lenses as a result of normal use are not covered by this warranty.
Lens Replacement Service, For a nominal fee, and on most of our products, Gatorz offers a lens replacement and product repair / rebuild service. Please note that it takes between 2-3 weeks for lens replacements to be processed and shipped back to customers from the time we receive the sunglasses.
Forms of Payment:
We accept credit cards through PayPal.
International Orders:
For all International orders or Military APO/FPO address, please call or email Gatorz for assistance in placing your order.
Returns/Exchanges:
RETURN INFORMATION
Sunglasses can be returned for a full refund within 14 days of the delivery date if it meets Gatorz Quality Control standard.
NOTES ABOUT RETURNS
Please keep the following guidelines in mind: (1) All items will undergo quality checks and must be returned in new, unused condition. ALL product packaging materials must be returned with your item(s). (2) We do not cover postage expense on return items unless under special circumstances.
EXCHANGES
We do not process exchanges. If you wish to return an item so that you can receive an alternative one, please follow the above steps and place a new order on www.gatorzoutlet.com
Shipment:
You will receive an email with an invoice when your order has been shipped. Orders placed by 11 o’clock PST will be shipped the same day. Please note that shipping is CLOSED Friday-Sunday.
Order cancellation:
We will be processing your order in 24 hours after receiving your order. So cancellation of an order should be requested before the order has been dispatched, that is in 24 hours. If we have shipped out your order, it cannot be cancelled. Hope you can understand this key point.
Site Security:
We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. To guard your information delivered to us electronically, our Site uses Secure Sockets Layer (SSL). SSL encrypts your credit card number, name and address so only we are able to decode your information. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your contact information, we cannot guarantee or warrant the security of any information you transmit to or from our Site, and you do so at your own risk. Please view our Privacy Policy for more information.
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